Help

Short answers. If yours isn’t here, write to us and our team replies within 48 hours.

Brands

Do I need to be verified to launch?

No. Launch a campaign as soon as you sign up. GSTIN is optional. Brands our team has checked get a tick on their profile.

Can I choose creators myself?

Yes. You pick from the creators who tap Interested, or make an offer to anyone in chat.

What if a creator doesn’t post?

3 days past the deadline counts as a miss, and 2 misses pause the creator from free collabs for 90 days.

Why can’t I see a campaign?

It doesn’t fit your profile (topic, followers, area) or is below your minimum product value. Open it to see the exact reason.

When does my posting deadline start?

When you tap “Yes, got it” on the parcel. A shop visit: when you accept. An event: at the event time.

The brand hasn’t shipped.

Brands must ship within 5 days. After that you can leave the deal without a mark against you.

How do I change my topics or prices?

Profile → Edit profile. Open it

Do creators ever pay?

No. No fees, and you never buy the product.

When are paid collabs paid?

You and the brand agree the money in chat. Paying through BrandJodi isn’t switched on yet.

What if the brand never approves?

After 72 hours, the post counts as approved.

How do I log in?

Brands: with a one-time code to phone or email. Creators: with Instagram. Both are being connected now; there are no passwords to forget.

Something went wrong on a deal.

Open the deal and tap “Report a problem”. Our team replies within 48 hours.